FAQ

Frequently Asked Questions

Find answers to common questions about FormaMail.

General Questions

What is FormaMail?

FormaMail is a comprehensive B2B/B2C email delivery platform that allows you to send emails with dynamically generated PDF and Excel attachments in a single API call. It’s perfect for transactional emails, invoices, reports, and automated notifications.

How is FormaMail different from other email services?

FormaMail’s key differentiator is single API delivery with dynamic attachments. Create email and attachment templates using the same visual editor, then send emails with dynamically generated PDF and Excel attachments in one API call. No more stitching together multiple services.

Is there a free tier?

Yes! You get 1,000 free emails when you sign up - no credit card required. This includes:

  • Full API access
  • Unlimited templates
  • PDF/Excel generation
  • Basic analytics

Perfect for testing and getting started.

Pricing & Billing

How does pricing work?

FormaMail uses a simple block-based pricing model:

  • 1 Block = 10,000 emails
  • Credits never expire
  • Volume discounts for larger purchases
BlocksPrice/BlockTotal Emails
1$5.0010,000
2-4$4.0020,000-40,000
5-9$3.5050,000-90,000
10-19$3.00100,000-190,000
20-49$2.50200,000-490,000
50+$2.25500,000+

Do credits expire?

No! Your email credits never expire. Purchase them once and use whenever you need.

Is there a subscription?

No monthly subscription required! FormaMail uses pay-as-you-go pricing. Purchase credits when you need them - no commitments, no auto-renewals.

What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • UPI (India)
  • Net Banking (India)

All payments are processed securely through Cashfree.

Do you offer refunds?

All purchases are final. Email credits are non-refundable once purchased. Since credits never expire, you can use them at your own pace. See our Refund Policy for full details.

Technical Questions

What’s the API rate limit?

API rate limits are generous for all users:

  • Standard: 100 requests/minute
  • Burst: Higher limits available for batch operations

Need higher limits? Contact us for enterprise solutions.

What email provider do you use?

We use Amazon SES (Simple Email Service) for reliable, scalable email delivery with 99.9% uptime.

Can I use my own domain for sending?

Yes! You can configure a custom sending domain:

  1. Go to Settings → Domains
  2. Add your domain
  3. Configure DNS records (SPF, DKIM, DMARC)
  4. Verify domain

This improves deliverability and sender reputation.

Do you support attachments?

Yes! You can:

  • Upload files (PDF, images, etc.) up to 10MB
  • Generate PDFs from templates dynamically
  • Generate Excel files from templates
  • Attach multiple files per email

What’s your email deliverability rate?

Our average deliverability rate is 99.2%, thanks to:

  • Amazon SES infrastructure
  • Automatic bounce handling
  • Spam complaint management
  • SPF, DKIM, and DMARC support
  • IP reputation monitoring

Templates & Design

How many templates can I create?

Unlimited templates - there’s no limit on the number of templates you can create.

Can I import existing templates?

Yes! You can:

  • Import HTML templates
  • Convert HTML to our template format
  • Use our drag-and-drop designer
  • Import from other platforms (some manual work required)

Do templates work on mobile?

Yes! All templates generated by FormaMail are:

  • Fully responsive
  • Mobile-optimized
  • Tested on major email clients (Gmail, Outlook, Apple Mail, etc.)

Can I preview templates before sending?

Yes! You can preview:

  • Desktop view
  • Mobile view
  • Different email clients
  • With sample data

Use the Preview button in the template editor.

API & Integration

Do you have an API?

Yes! FormaMail has a comprehensive REST API for:

  • Sending emails
  • Managing templates
  • Generating attachments
  • Viewing analytics
  • Managing API keys

Check our API Reference for details.

Are there SDKs available?

Official SDKs are available for:

  • Node.js - npm install @formamail/sdk
  • Python - pip install formamail
  • PHP - composer require formamail/sdk
  • Ruby - gem install formamail
  • Go - go get github.com/formamail/go-sdk

See Developer Guide for documentation.

Security & Privacy

Is my data secure?

Yes! We take security seriously:

  • Transport Security: TLS via CloudFlare for all connections
  • Credential Security: bcrypt hashing for passwords and API keys
  • Authentication: JWT tokens, API keys with permissions
  • Infrastructure: Railway-managed encryption at rest (storage-level)
  • Compliance: GDPR ready (data export, deletion, retention features)
  • Backups: Daily automated backups

Do you store email content?

We store:

  • Email metadata (to/from, subject, status, timestamps)
  • Template content
  • Delivery logs

We do NOT store:

  • Recipient email addresses long-term (deleted after 90 days)
  • Email body content (only stored temporarily for retry)
  • Personal data beyond what’s necessary

Is FormaMail GDPR compliant?

Yes! We are fully GDPR compliant:

  • Data processing agreements available
  • Right to data export
  • Right to deletion
  • EU data residency (coming soon)

Can I delete my data?

Yes! You can:

  • Delete individual emails or templates
  • Export all your data (JSON format)
  • Delete your entire account

Go to Settings → Account → Delete Account.

Support & Help

How do I get support?

Multiple ways to get help:

Do you offer onboarding?

Yes! All users get access to:

  • Email onboarding guide
  • Video tutorials
  • Template library
  • Sample code

For enterprise customers:

  • Dedicated account manager
  • Custom onboarding call
  • Migration assistance
  • Technical implementation support

Where can I see system status?

Check our status page: status.formamail.com

Subscribe for notifications about incidents and maintenance.

Still have questions?

Can’t find what you’re looking for? → Contact Support

Limits & QuotasChangelog