Billing & Credits
Manage your email credits, track usage, and purchase additional blocks.
Overview
FormaMail uses a simple block-based pricing model. Purchase email credits in blocks and use them whenever you need - credits never expire!
How Credits Work
Block-Based System
- 1 Block = 10,000 emails
- Signup Bonus: 1,000 free emails when you create an account (no credit card required)
- Credits Never Expire: Use them at your own pace
- Progressive Discounts: Buy more blocks, pay less per block
Pricing Tiers
Volume discounts are applied automatically based on your total block purchase:
| Blocks | Tier Name | Price/Block | Price/Email |
|---|---|---|---|
| 1 | Starter | $5.00 | $0.0005 |
| 2-4 | Growth | $4.00 | $0.0004 |
| 5-9 | Business | $3.50 | $0.00035 |
| 10-19 | Scale | $3.00 | $0.0003 |
| 20-49 | Enterprise | $2.50 | $0.00025 |
| 50+ | Mega | $2.25 | $0.000225 |
Example Purchases
- 5 blocks = 50,000 emails for 3.50/block)
- 10 blocks = 100,000 emails for 3.00/block)
- 50 blocks = 500,000 emails for 2.25/block)
Dedicated Sending Add-on
Get your own dedicated IP address for improved deliverability:
- Monthly: $35/month
- Annual: $399/year (~5% savings)
- Bonus: 5% extra credits on all block purchases
Dedicated Sending provides:
- Own IP reputation (isolated from shared pool)
- Automatic IP warmup via AWS
- Enterprise compliance support
Learn more about Dedicated Sending →
Viewing Your Balance
Navigate to Settings → Billing to see:
- Current Balance: Remaining email credits
- Total Purchased: All-time credits purchased
- Total Used: All-time credits consumed
- Last Purchase: Most recent transaction
Purchasing Credits
Via Dashboard
- Go to Settings → Billing
- Click Purchase Credits
- Select number of blocks (or enter custom amount)
- Review the total with applicable volume discount
- Complete payment via Cashfree
Payment Methods
We accept:
- Credit/Debit cards (Visa, Mastercard, American Express)
- UPI (India)
- Net Banking (India)
- International cards
All payments are processed securely through Cashfree.
Usage Tracking
Email Usage
- Emails sent: Running total
- Remaining credits: Available balance
- Usage history: Last 30/60/90 days
Storage Usage
- Templates: Number of templates created
- Email logs: Storage used for logs
- Attachments: Storage used for generated files
Usage Alerts
Set up alerts to monitor your balance:
- Low Balance Warning: Notification when credits drop below threshold
- Critical Alert: Urgent notification when nearly depleted
- Weekly Summary: Optional weekly usage email
Configure alerts in Settings → Notifications.
Invoices
View and download all invoices:
- Invoice number
- Date issued
- Amount charged
- Credits purchased
- Download PDF
All invoices are GST-compliant for Indian businesses.
Common Questions
Do credits expire?
No! Your email credits never expire. Use them whenever you need.
What happens if I run out of credits?
Email sending is paused until you purchase more credits. Templates, logs, and other features remain accessible.
Can I get a refund?
All purchases are final. Email credits are non-refundable once purchased. Since credits never expire, you can use them at your own pace. See our Refund Policy for full details.
How do volume discounts work?
Discounts are applied automatically based on the number of blocks in your purchase. Buy more blocks in a single purchase to get better rates.
Is there a subscription?
No! FormaMail uses a pay-as-you-go model. No monthly commitments, no auto-renewals. Just purchase credits when you need them.