User GuideFeedback Widget

Feedback Widget

The Feedback Widget allows you to quickly submit bug reports, feature requests, or questions directly from the FormaMail dashboard. Your feedback helps us improve the platform.

The feedback widget is available to all authenticated users and can be accessed from the header bar.

Finding the Feedback Button

The feedback button is located in the header bar, between the notifications bell and the theme toggle:

[Notifications 🔔] [Feedback 💬] [Theme 🌙] [User Menu]

Click the message icon (💬) to open the feedback form.

Types of Feedback

Report errors, crashes, or unexpected behavior

🐛 Bug Report

Suggest new features or improvements

💡 Feature Request

Ask questions or get help with the platform

❓ Question

Bug Reports

Use bug reports when you encounter:

  • Error messages or crashes
  • Features not working as expected
  • Visual glitches or display issues
  • Performance problems

Tips for effective bug reports:

  • Describe what you were doing when the issue occurred
  • Explain what you expected to happen vs. what actually happened
  • Include any error messages you saw

Feature Requests

Use feature requests to suggest:

  • New functionality you’d like to see
  • Improvements to existing features
  • Integration ideas
  • Workflow enhancements

Tips for effective feature requests:

  • Explain the problem you’re trying to solve
  • Describe how the feature would help your workflow
  • Provide examples if possible

Questions

Use questions when you need:

  • Help understanding a feature
  • Guidance on best practices
  • Clarification on how something works

Submitting Feedback

Click the feedback icon

Located in the header bar, click the message icon to open the feedback popover.

Select feedback type

Choose whether you’re reporting a bug, requesting a feature, or asking a question.

Add a subject (optional)

Provide a brief summary of your feedback.

Write your description

Explain your feedback in detail. The more context you provide, the better we can help.

Attach screenshots (optional)

Click “Attach Screenshot” to add up to 3 images that help illustrate your feedback.

  • Maximum 5MB per image
  • Only image files are supported (PNG, JPG, GIF, etc.)

Submit

Click “Submit” to send your feedback. You’ll see a confirmation message when it’s received.

Automatic Context Capture

To help us understand and address your feedback, the widget automatically captures:

InformationPurpose
Current page URLHelps us reproduce issues
Browser typeIdentifies browser-specific issues
Screen sizeHelps with responsive design issues
Console errorsProvides technical debugging info

No sensitive data is captured. Only technical context that helps us understand your feedback.

What Happens After Submission

  1. Instant notification: Our team receives your feedback immediately via Discord
  2. Logged for tracking: Your feedback is saved in our system for follow-up
  3. Review and action: Our team reviews and prioritizes all feedback
  4. Updates: Major feature requests and bug fixes are documented in our changelog

Best Practices

Do

  • Be specific and detailed in your descriptions
  • Include steps to reproduce for bugs
  • One issue per submission
  • Be constructive and descriptive

Don’t

  • Submit duplicate feedback for the same issue
  • Include sensitive information (passwords, API keys)
  • Use the feedback widget for support tickets requiring immediate response

Need Immediate Help?

For urgent issues or account-related problems, please contact our support team directly:

Dedicated SendingOverview